Category: Featured

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7 metrics for monitoring your chatbot’s performance

GUEST: Researchers estimate that by 2020 we will speak to chatbots more than we speak to our spouses. Obviously, companies that implement chatbots are doing something right. But while there are plenty of effective chatbots on the market, there are also many that don’t quite meet consumers’ needs. So how do you...

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Black Friday is dying

For years, Black Friday signaled the beginning of Christmas shopping. The day after Thanksgiving was a frantic day of driving to the store at the crack of dawn to fight off other shoppers for great deals. For people who truly hated the ritual, I have some good news for you: Black Friday is going away. …
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