Review: Singapore Airlines Business Class Lounge Singapore Airport

Home Off-Topic Review: Singapore Airlines Business Class Lounge Singapore Airport

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With my flight from Guangzhou arriving at around 12:30PM and my flight to Sydney departing at around 8:30PM, I had a very long layover. I could have gotten a day room at an airport hotel, though I had some work to do given that I had just gotten off of nearly 24 hours of flights without wifi. If I have to spend eight hours at an airport, there’s no place I’d rather do so than Changi Airport… at least if you take lounges out of the equation.

Upon arrival my first stop was the Singapore Airlines Business Class Lounge in Terminal 3. This is Singapore Airlines’ flagship business class lounge, and it had been a while since I’ve visited it, and even longer since I reviewed it (my last review of the lounge was in 2013). Terminal 3 is such a joy to walk around.


Singapore Changi Airport Terminal 3


Singapore Changi Airport Terminal 3

The Singapore Airlines Lounge is open 24 hours per day, and is located near one of the immigration checkpoints by the “A” gates. There’s an escalator leading up to the lounges, as there are several next to one another.


Escalator to Singapore Airlines Lounge Changi Airport

The lounge I was using was the Singapore Airlines Business Class Lounge. Singapore Airlines has four types of lounges here — there’s the nearby KrisFlyer Gold Lounge (for Star Alliance Gold members), and then inside the main SilverKris Lounge is a first class section (for those traveling in first class on Star Alliance partner airlines and those arriving in Singapore Airlines first class and connecting to business class), and then there’s The Private Room, which is the exclusive lounge for those departing in Singapore Airlines first class.


Singapore Airlines Terminal 3 Lounge entrance Changi Airport

At the entrance to the SilverKris Lounge the business class section is straight ahead and to the left, while the entrance to the first class section and The Private Room are to the right (The Private Room is inside the first class section of the lounge, making it a lounge within a lounge within a lounge).


Singapore Airlines Terminal 3 Lounge entryway Changi Airport


Singapore Airlines Business Class Lounge entryway

The business class section of the lounge is huge, and has ample seating. The early afternoon is generally a quiet time here, as the busiest times are early in the morning and late at night. The lounge has hundreds of seats, so I’ll let the pictures of the seating setups speak mostly for themselves.


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating


Singapore Airlines Lounge Changi Terminal 3


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating

As you can see, there are no shortage of seating options. What there is a shortage of, however, is outlets. It’s 2018, so you’d think every seat would have both a USB outlet and a power port, but that wasn’t the case. I got so frustrated trying to find an outlet that I decided to sit in the business center.

The dining area is towards the front right of the lounge, and has some communal tables, as well as dining tables with 2-4 seats each.


Singapore Airlines Business Class Lounge seating


Singapore Airlines Business Class Lounge seating

Back towards the entrance of the lounge is an area with some communal workstations. This is near the entrance to the first class section, and this is also where the ticketing help desk is, in case you need help with any reservations.


Singapore Airlines Business Class Lounge business center

One of my gripes about the lounge is the lack of natural light. Even though I was there in the middle of the day, it may as well have been midnight, because there was very limited light. That’s in contrast to the rest of the airport, which features tons of natural light.

In terms of the food and drink selection, there were a few different setups. While there was one main area with food, there were several drink stations throughout the lounge.

In the back of the lounge was a drink station with wine, liquor, beer, soft drinks, coffee, and tea.


Singapore Airlines Business Class Lounge drink selection


Singapore Airlines Business Lounge liquor selection


Singapore Airlines Business Lounge wine selection


Singapore Airlines Business Lounge beer


Singapore Airlines Business Lounge coffee machine


Singapore Airlines Business Lounge drink selection

There were also mixed nuts and chips, though nothing else in the way of food.


Singapore Airlines Business Lounge snacks

Then back near the entrance was a pretty setup with tea, as well as more coffee machines, cereal, and wrapped sandwiches.


Singapore Airlines Business Class Lounge tea selection


Singapore Airlines Business Lounge coffee machines


Singapore Airlines Business Lounge food selection


Singapore Airlines Business Lounge food selection

Then there’s the main buffet area, which features both hot and cold options.


Singapore Airlines Business Lounge buffet

In my opinion the selection is just alright. It’s certainly not bad, though is completely unmemorable.


Singapore Airlines Business Lounge food selection


Singapore Airlines Business Lounge food selection


Singapore Airlines Business Lounge food selection


Singapore Airlines Business Lounge food selection

After spending a few hours in the lounge working I decided to take a shower to reenergize. Singapore Airlines has communal bathrooms in the lounge, and the showers are located inside the main bathroom facility. I don’t love this setup since you don’t have a toilet in the room, and the rooms are also on the small side.


Singapore Airlines Business Lounge shower room

The shower rooms have basic amenities, and then the bathroom has lots more amenities, should you need something else.


Singapore Airlines Business Lounge shower room

I ended up spending only a few hours in the lounge, and then decided to go into the terminal and sit there, as I found it was brighter and had a more pleasant atmosphere. I also decided to get a back massage at one of the airport spas, which helped pass the time.

My flight was scheduled to board from gate A2 at 8:10PM. The gate was just a short walk from the lounge.


Changi Airport departure gate

At Changi Airport security is at each individual gate, though since I headed to the gate over an hour before departure, and since no other flights were leaving from the set of gates, there was no wait. In general I don’t mind Changi having security at each individual gate, though do be aware that there’s no premium line for first & business class passengers, so you’ll be stuck waiting like everyone else.


Changi Airport departure gate

The gate area itself was beautiful and spacious, and boarding started right on time, at 8:10PM.


Changi Airport departure gate


Changi Airport departure gate

I was so excited to check out Singapore’s new A380 business class!

Singapore Airlines Business Class Lounge bottom line

Singapore Airlines’ flagship business class lounge isn’t bad. Unfortunately it’s nothing special either, which is a shame, since historically Singapore Airlines has been a real innovator and trendsetter.

What I didn’t love was the lack of outlets, the lack of natural light, the boring seating arrangements, and the lack of other amenities. The food isn’t noteworthy either.

Don’t get me wrong, no one will go to this lounge and say “how awful.” However, to me this isn’t a special lounge. We’ve seen airlines up their games when it comes to business class lounges by introducing things like spa treatments, a la carte dining, barista made drinks, live cooking stations, nap rooms, and much more, and Singapore Airlines has done none of that.

A decade ago this would have been considered a solid lounge, though at this point I feel like the airline is just resting on their laurels.

If you’ve visited Singapore Airlines’ business class lounge, what was your experience like?

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